When you receive your keyboard, mouse or webcam in the dual box, the mouse is located in a separate compartment from the keyboard and webcam, please open both sides of the box.

Gently grip both sides of the monitor and then gently rotate the screen to horizontal position.

I'm missing an item, I received the wrong item, or an item is damaged. Double check the Package photo slide earlier to ensure your item isn't still in the package. If still cannot find or your item is damaged, you can reach out to Evie to guide you on how to get a new equipment.

When plugging in the equipment, be sure the cords are securely connected, but do not put too much pressure or wiggle the cords too much as this can damage the connection points.

Does the outlet I'm plugging into work – try with another device, like a lamp. If is still not working, you can reach out to Evie to guide you on how to verify your equipment.

First make sure that you have securely plugged in the VGA port into the Monitor and the DisplayPort into the PC. If you have already done so, and still receive error, you can test with your personal monitor. If you still receive an error on both, you reach out to Evie to guide you on how to verify your equipment. Both monitors will plug into the PC, not to each other.

Try a different cable, if you still getting same issues, Evie can guide you how to get a new one. You will need at least one working monitor to start your training.

Select the Work or School Account option and enter your Everise email that was sent to your personal email.

Please verify that the password entered is correct, if you do not know it you can find it in the email that was sent to your personal email, if it still does not work, go to Jarvis to perform a Password Reset, if you haven’t set your security questions in Jarvis, reach out to Evie via hotline to be transfer to live assistance for your password reset.

You can find the email and password in your personal email, the sender is EveriseOnboarding@weareeverise.com.

Report it to your trainer so you can get assistance from Local Desktop Support.

Please use the option to set it manually.

In the MFA application on the upper right side, you will see the "+" symbol, select that option and then "Work or School Account" you can scan the QR code or do it manually.

Go to your personal email and look for the email that was recently sent to you from: EveriseOnboarding@weareeverise.com.

Please verify that the password entered is correct, if you do not know it you can find it in the email that was sent to your personal email, if it still does not work, go to Jarvis to perform a Password Reset, if you haven’t set your security questions in Jarvis, reach out to Evie via hotline to be transfer to live assistance for your password reset.

Please set your MFA application on your mobile device.

Enter the token manually, open Fortitoken on your phone, select the enter manually option, select Fortinet account, enter the 16-digit code sent to your Everise email, the code begins with EEI finally select add account.

Make sure you check the previous days and junk email, if it's not there please reach out Evie via hotline to be transferred to a live person to assist you with a new code.

Enter the token manually, open Fortitoken on your phone, select the enter manually option, select Fortinet account, enter the 16-digit code sent to your Everise email, the code begins with EEI finally select add account, make sure you are using the most recent one.

The captcha code that appears on the screen has expired, please update it and enter the new one. It is case sensitive and does not have spaces between the letters, make sure you enter them correctly.

Invalid user Make sure you are entering backslash instead of forward slash and if your user has a number also enter it.

You can find your EID in workday, go to your workday user, select your profile and consult.

When you receive the error -12 it means that the password entered is incorrect or your user is blocked, go to Jarvis and do a password reset.

When you receive error-455 it means that you are taking a long time to enter the token, try to enter it faster.

Enter only the user instead of the full email address, (characters before the @ example: csmith).

A. Yes, you must also enter the number(s) that your user has, example: csmith2.

You can choose either vpn server already configured in your forticlient app, if is not working, you can check with your trainer what is the corresponding vpn server that you must use.